I'm a loyal buyer of your Fox River socks to make hand-crafted sock monkeys. I appreciate it when your customer service reps reach out personally when your stock is low to let me know that they can either hold my order until new stock arrives, or cancel my order and contact me again when new stock arrives. That personal touch (and your great prices) keep me coming back again and again to order my socks from you. My sock monkeys are happy, too, when I mail them to friends' children over the US (and now in at least 7 foreign countries).